PEOPLE IN POWER: RICK BARROWS, SERVICE SPECIALIST
The U.S. Army used it as a slogan in the 1980s to depict the dedication and service provided by the Armed Forces;
“We do more before 9 a.m. than most people do all day.”
While the Service Specialists at Dalkia Aegis, EDF Group would hesitate to compare themselves to our courageous men and women in uniform, they do know it is important work given that the Combined Heat and Power systems they monitor are often providing both electricity and thermal energy for a school, a hospital, a hotel, or a multi-residential complex.
And they certainly know about getting to work early.
“I start my day at 4:30 am every day, when I come in and do our morning ‘call outs’ checking for active alarms on cogens, checking for any messages from sites that may have problems and dispatching the techs accordingly to address any issues,” said Service Specialist Rick Barrows. “This is an ongoing process throughout the day. I also spend a lot of time assisting technicians and customers by phone, walking them through any problems.”
Barrows has been with Dalkia Aegis for almost seven years. He received an Associate degree in Energy Systems Technology from Springfield Technical Community College in 2012.
“I spent four years as a field technician before moving into the service office,” he said. “I think my experience in the field is my biggest asset because I have a better understanding of the machines, the buildings they are in, and what is expected.”
Barrows’ education and experience allow him to get the most out of Dalkia Aegis’ 24/7 Remote Monitoring service which many Dalkia Aegis clients utilize as part of their maintenance program. The high-tech service allows for visual and audio communication with these on-site cogen systems.
“The remote monitoring process is possible because of the communication system we have in place,” Barrows said. “It allows us to call each of our units to monitor them, receive alarms when a problem occurs, troubleshoot problems, and make the appropriate adjustments needed to reset an alarm.”
Not only does the system allow for immediate interaction with the cogen, it is done without interruption to the building’s services or disruption to tenants.
“The cogen is integrated into the building as a supplement to what is already there,” said Barrows. “If the cogen does need to be worked on, the building operations such as electricity and hot water see no disruption of service.”
Along with adjustments made through the remote monitoring system, Dalkia Aegis techs are typically dispatched on a monthly basis for general preventative maintenance to ensure the systems are running as efficiently as possible.
Dalkia Aegis also employs technicians that are stationed throughout the areas where its systems are installed so they can be at a customer location in no time.
“We are able to track our technicians and know where they are in relationship to site locations,” said Barrows. This way we can dispatch the closest qualified tech to a job as needed.”
Barrows says the Dalkia Aegis Service Specialist is always on guard should a problem arise.
“Customers are able to reach us after hours on our Dalkia Aegis Line 413-536-1156,” he said. “They can simply leave a message and the message would be forwarded to the appropriate people. They will receive a call back.”