Dalkia Aegis service commitment is a seven-day proposition
Combined Heat and Power company approaches one-year anniversary of seven-day service
Keeping a CHP module operating in tip-top form is key to high run times, good heat transfer, and ultimately, increased energy savings.
This is the goal of the Dalkia Aegis service department.
Likewise, for systems like Dalkia Aegis’ PowerVerter, which are called on during times of central grid failure to keep a building like Birchwood Towers in Forest Hills, NY up-and-running, the Dalkia Aegis commitment to service provides energy security for residents when they need it most.
Dalkia Aegis, EDF Group is approaching the one-year anniversary of moving to a seven-day-a-week service schedule. The schedule allows the company to react to any issues as they arise, regardless of the time or day of the week.
Dalkia Aegis has always had a “24/7” approach to innovating within the Combined Heat and Power field.
The 24/7 Remote Monitoring service links Dalkia Aegis technicians with clients through a Direct Digital Connection and offers continuous communication with these on-site systems. Remote monitoring allows Dalkia Aegis to measure and verify heating loads and heat dissipation at each site from a central location, thereby maximizing the potential of a facility’s energy savings.
Technicians can remotely make adjustments to the system and respond to a “pre-alarm” as well. A “pre-alarm” is a unique feature of Dalkia Aegis’ systems which uses “intelligence” to anticipate a problem before it actually occurs, thereby increasing run-times.
Not all issues are addressed remotely however, and in those instances the ability to send a technician to a site at any time can prevent downtime and help to ensure that the projected energy savings a customer is expecting can be delivered.
According to Dalkia Aegis service dispatcher Marc Coelho who works the Sunday shift, there have been multiple examples of instances where the ability to immediately address an issue both remotely and on-site has resulted in less downtime, higher efficiencies, and ultimately greater energy savings for the client.
The company’s “24/7” approach to its work, even when it means sending a tech out on a Sunday, has enabled Dalkia Aegis to honor its commitment to promised energy savings and unparalleled customer service.